Fibre-Ready Promotion Terms and Conditions

Direct Marketing Promotion Oct/Nov 2017.  This offer only available to the addressed household and limited to new PrimoWireless customers who sign up before 30 November 2017

Properties previously installed with Fibre but not in-service. These properties have been identified by UltraFast Fibre and are located in New Plymouth, Bell Block and Hawera.

Our Standard Terms and Conditions (STC's) also apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).



Residential Unlimited Data Fibre Plan with your choice of saving;

  • Save$267 - 50/20Mbps unlimited data fibre plan 6 months half price, then $89/mth for 18 months. 


  • Save$360 - Pay for the 100/100Mbps unlimited data fibre plan $99/mth for 24 months and get a speed upgrade to MAX/500 (RRP $129) for the first 12 months then last 12 months back at 100/100Mbps.  If you have a need for speed you can opt to stay on the MAX/500 plan and pay $129 per month for the last 12 months.  No speed change fees apply.  See notes below about speed and connection performance.


  • Wireless Router - This can be collected from our offices at 123 Molesworth Street, New Plymouth or sent via courier, a $10 postage and handling fee will apply.  The router supplied remains the property of PrimoWireless.  Primo will manage the router, and configuration changes can only be performed by Primo.  Primo will supply a replacement if your router fails.  A $199 charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.
  • Primo Phone - Residential Fibre plans come bundled with one free VoIP phone line.  Number porting fees do apply.  Our plan includes 2000 local and 120 national free calling minutes, caller ID, call waiting and voicemail.  Low calling charges for mobile and international calls – Take a look here for toll rates (PDF) or Download xlsx


Term and Early Termination

The offer is based on a 24 month term with early termination fees of $399 in the first 12 months, and $299 between 13-24 months.  Please note we require 30 days’ notice of termination.


Moving House?

Talk to us about your new connection as we are likely to be able to reconnect you at your new property in Taranaki.


Fair Use Policy

Unlimited plans have a Fair Use Policy, please see our Standard Terms and Conditions for more information.


Credit Check

A credit check will be completed for all new customers.  If we are not satisfied with the information provided by the credit reference agency, we may: decline your application for the Service; provide a restricted Service; or ask for a non-interest bearing security deposit and/or impose other conditions on your Service (including a mandatory payment method or credit limit).


SuperGold Card

This discount may be used after the relevant savings period has ended i.e. 6 months or 12 months, please provide us with a copy of your SuperGold Card number in order to apply it to your account.


Connect a Mate

The PrimoWireless Connect a Mate offer is not valid for customers on these promotional plans.


A note about speed

Quoted speeds are "peak" speeds and are not guaranteed. Actual speeds will depend on factors such as time of day, location, internet congestion etc. The service is best-effort.  MAX/500 customers should see between 700Mbps-900Mbps download speeds on a speed test, although some connections may achieve even better speeds than this.

Connection Performance

Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.

In order to get the best performance out of your PrimoWireless Fibre connection, we recommend;

  • A quality modem that is capable of supporting ultrafast speeds, such as the Fritzbox provided by PrimoWireless for fibre connections.
  • A high-spec laptop or PC, running the latest operating system with all drivers up to date.
  • For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.

 All prices quoted are in NZD and are GST inclusive.