About Us

We're bringing Ultrafast broadband services to Taranaki businesses, homes, farms and schools, so you can work, play and do more at the same time. What sets us apart from the other Telcos is that we're 100% Taranaki owned and operated, and we have a team who cares about making sure you get the best broadband solutions for your home or business.

Why you should connect with PrimoWireless...

  • We have our own local wireless network which delivers broadband speeds like no other.
  • We can provide you with the right broadband solutions for your home and/or business needs.
  • Our broadband services are more reliable - Our ultrafast broadband is backed up by our own local ultrafast wireless network. This redundancy feature is highly recommended for businesses as it reduces your risk of downtime and lost productivity. 
  • We can set up multiple connections for offices at different sites. Our broadband will help to improve connectivity between sites and staff who work from home.
  • Our local team will give you free technical phone support and fantastic customer service.  

How it all started...

PrimoWireless was established in 2006 to provide wireless broadband services to remote Taranaki communities.  It now provides both wireless and ultrafast broadband services (UFB) to thousands of business and rural customers in Taranaki.

Initially PrimoWireless was developed as a solution to help rural Taranaki people and businesses who struggled to get access to fast broadband services. Knowing that wireless is the fastest broadband technology available to the rural community, IT specialist and managing director Matthew Harrison, set about building PrimoWireless' network from the ground up. As a result, PrimoWireless' customers are now enjoying the full benefits of connecting to Taranaki's only locally owned and operated Ultrafast wireless network.

Since incorporating the business in 2008 PrimoWireless has been growing rapidly which is down to our superior high speed broadband solutions, the high level of customer service we provide and the drive of the people behind the business.

 

Hanan Pillette

The Helpdesk Wizard

As our Helpdesk Wizard, Hanan’s primary role is to look after our customers with their tech queries.  If any Primo customers ever have a question or issue about our service, they can call or email Hanan and he’ll make sure it gets sorted.  Hanan has been with the team since September 2013.

Hanan is all about the customers, and when he’s not helping customers directly, he works hard behind the scenes to set up routers for the connection team. He also monitors the network to make sure everything’s working as it should. This helps to ensure our customers always have a great connection.

While Hanan believes PrimoWireless is a cool environment to work in and he enjoys the laughs our team shares, if he wasn’t one of our Wizards, he would have liked to have displaced Jeremy Clarkson and taken on his role on Top Gear.  Thankfully for us he didn't apply for the job!

In his down time, Hanan enjoys playing games, reading and watching movies. He’s a sports fan and unwinds by playing pool with friends while sinking a few cold ones.


Contact PrimoWireless

Technical Support: helpdesk@primowireless.co.nz

Account Queries: accounts@primowireless.co.nz

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday.

(Closed on all Public Holidays)

After Hours Helpdesk Support