About Us

We're bringing Ultrafast broadband services to Taranaki businesses, homes, farms and schools, so you can work, play and do more at the same time. What sets us apart from the other Telcos is that we're 100% Taranaki owned and operated, and we have a team who cares about making sure you get the best broadband solutions for your home or business.

Why you should connect with PrimoWireless...

  • We have our own local wireless network which delivers broadband speeds like no other.
  • We can provide you with the right broadband solutions for your home and/or business needs.
  • Our broadband services are more reliable - Our ultrafast broadband is backed up by our own local ultrafast wireless network. This redundancy feature is highly recommended for businesses as it reduces your risk of downtime and lost productivity. 
  • We can set up multiple connections for offices at different sites. Our broadband will help to improve connectivity between sites and staff who work from home.
  • Our local team will give you free technical phone support and fantastic customer service.  

How it all started...

PrimoWireless was established in 2006 to provide wireless broadband services to remote Taranaki communities.  It now provides both wireless and ultrafast broadband services (UFB) to thousands of business and rural customers in Taranaki.

Initially PrimoWireless was developed as a solution to help rural Taranaki people and businesses who struggled to get access to fast broadband services. Knowing that wireless is the fastest broadband technology available to the rural community, IT specialist and managing director Matthew Harrison, set about building PrimoWireless' network from the ground up. As a result, PrimoWireless' customers are now enjoying the full benefits of connecting to Taranaki's only locally owned and operated Ultrafast wireless network.

Since incorporating the business in 2008 PrimoWireless has been growing rapidly which is down to our superior high speed broadband solutions, the high level of customer service we provide and the drive of the people behind the business.

 

Scott Bamford

The Connection Creator

Scott is a pretty switched on technical expert so if there’s a fault on the network or if a customer’s connection isn’t working quite as it should be, he is usually the person who gets it sorted.

Scott is truly passionate about all things technology and if he wasn’t working at PrimoWireless, he’d be a busy software developer who specialises in Software Defined Networking (we’re not all 100% sure what that is, but go Scott!).

Being part of a great team who are very much into technology is just one of the reasons Scott enjoys working for PrimoWireless. He also loves getting out and about, visiting different parts of Taranaki and seeing the mountain (nearly) every day.

When he’s not connecting new customers to our network or fixing faults, Scott enjoys playing football, conquering video games and reading good old-fashioned books on his e-reader.

 


Contact PrimoWireless

Technical Support: helpdesk@primowireless.co.nz

Account Queries: accounts@primowireless.co.nz

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday.

(Closed on all Public Holidays)

After Hours Helpdesk Support