About Us

We're bringing Ultrafast broadband services to Taranaki businesses, homes, farms and schools, so you can work, play and do more at the same time. What sets us apart from the other Telcos is that we're 100% Taranaki owned and operated, and we have a team who cares about making sure you get the best broadband solutions for your home or business.

Why you should connect with PrimoWireless...

  • We have our own local wireless network which delivers broadband speeds like no other.
  • We can provide you with the right broadband solutions for your home and/or business needs.
  • Our broadband services are more reliable - Our ultrafast broadband is backed up by our own local ultrafast wireless network. This redundancy feature is highly recommended for businesses as it reduces your risk of downtime and lost productivity. 
  • We can set up multiple connections for offices at different sites. Our broadband will help to improve connectivity between sites and staff who work from home.
  • Our local team will give you free technical phone support and fantastic customer service.  

How it all started...

PrimoWireless was established in 2006 to provide wireless broadband services to remote Taranaki communities.  It now provides both wireless and ultrafast broadband services (UFB) to thousands of business and rural customers in Taranaki.

Initially PrimoWireless was developed as a solution to help rural Taranaki people and businesses who struggled to get access to fast broadband services. Knowing that wireless is the fastest broadband technology available to the rural community, IT specialist and managing director Matthew Harrison, set about building PrimoWireless' network from the ground up. As a result, PrimoWireless' customers are now enjoying the full benefits of connecting to Taranaki's only locally owned and operated Ultrafast wireless network.

Since incorporating the business in 2008 PrimoWireless has been growing rapidly which is down to our superior high speed broadband solutions, the high level of customer service we provide and the drive of the people behind the business.

 

Craig Plyler

The Geeky Gorilla

Craig by all accounts is a bit geeky – he is currently 60% of the way through his Bachelor of Information Sciences degree majoring in IT. So working at Primo is right up his alley. He says the best thing about working here is dealing with cutting edge technology.

What Craig really does at Primo is customer service. In his life before Primo he picked up various skills running the Techbay at Harvey Norman, tutoring IT and as a cabby. You’ll find him on the end of our phone at accounts and sales. He has his sights set on other areas of Primo as a bandwidth and redundancy engineer!

Craig finds Taranaki the best place to live – not over populated, easy to commute and not too hot. Plus, excellent local internet!  He is an avid weather watcher (great for our work planning), along with his interests in all things geeky and automating stuff, Craig is also a Volunteer Firefighter for Inglewood.


Contact PrimoWireless

Technical Support: helpdesk@primowireless.co.nz

Account Queries: accounts@primowireless.co.nz

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

After Hours Helpdesk Support

Feedback and Concerns