Advertised plans effective from 1st April 2018. All prices are the monthly charge in NZD and exclude GST.
Our Standard Terms and Conditions (STC's) apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).
Quoted speeds are "peak" speeds and are not guaranteed. Actual speeds will depend on factors such as time of day, location, internet congestion etc. The service is best-effort.
** Unmetered plans have a fair use policy, please see our Terms and Conditions for more information.
Key Benefits of Queue Jumper
- You get speed, performance, and reliability all rolled into one service.
- PrimoWireless Queue Jumper plans are high quality with a low latency.
- We make it easy to switch to fibre when it is installed
Free connection with 24 month contract and wireless router provided.
Includes full onsite support from our team of technicians.
Install costs are based on line of sight to our current towers and may incur additional setup costs, take a look at our Rural Wireless and RBI installation info page for more details on our process.
Early disconnection fee of $299 applies - moving house? Talk to us about a new connection.
We don't slow you down when you reach your data cap, it's always ultra-fast and we have a super low over usage cost of only $1.00 per GB (incl GST).
Primo Phone Lines
You can get rid of your copper phone lines all-together and move to our Primo Phone service for only $15.00 (incl GST) per month per line - click here for more info.
We also do PABX systems - talk to us about upgrading your systems and the long term savings you can make.
Plan changes can be requested at any time, and take effect on 1st of the month. Changing the data on your plan is free.
If your new business premises can be connected a reconnection fee of $99 is charged for all no contract connections or if transferring the remaining contract term. Sign up to a new 24 month contract and the fee will be waived.
All equipment supplied to you during the installation remains the property of PrimoWireless Ltd.
The router supplied remains the property of PrimoWireless. Primo will manage the router, and configuration changes can only be performed by Primo. Primo will supply a replacement if your router fails.
A $199 (inc GST) charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.
Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.
In order to get the best performance out of your PrimoWireless connection, we recommend;
- A quality modem that is capable of supporting ultrafast speeds, such as the Fritzbox provided by PrimoWireless for queue jumper connections.
- A high-spec laptop or PC, running the latest operating system with all drivers up to date.
- For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.
We supply and manage business grade routers to improve connection management ensuring a consistent service experience for your business.
Business customers also receive priority technical support as well as access to our afterhours emergency fault service.
We are available by phone during our business hours; which are 9am - 5:30pm weekdays.
You can also contact us by email 24/7, 365 days a year.
Business After Hours
We provide a free emergency business after hours calling service. This service is only free to customers paying for business or corporate plans*. Selecting this option on our 0800 123 774 phone service will direct you to an on call technician. IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99.
*For avoidance of any doubt, the emergency after hours calling service is not free to 'businesses' who pay for a residential plan.