Business Ultra-Fast Fibre Plans

We're a Regional Service Provider for the Ultra-Fast Broadband (UFB) network and we're connecting Taranaki businesses so you can have access to faster broadband, like no other. 

Is your business prepared to keep rolling in the event of an outage?  Growing a profitable business has enough challenges and downtime is one that you can avoid.  Why not remove this risk?

Have a backup plan - Keep your business moving forward 24/7, protect it and your peace of mind with a Primo Business Continuity Plan. 

Get speed and productivity with our goMassive Ultra-Fast Fibre plans that includes our wireless backup service*.

  • Protect your business from expensive outages
  • Stay connected via phone and internet throughout outages
  • Remain open for business
  • Set up a remote site quickly or keep remote sites open during outages
  • Peace of mind for you, employees, and customers

Fibre currently available: in New Plymouth, Bell Block, Hawera, Normanby, Oakura & Stratford (build underway)

COMING SOON! Estimated build start dates: Inglewood & Eltham (Aug 2018), Waitara (Feb 2019), Opunake (Mar 2019), Waverley & Manaia (Oct 2019), Kaponga (Feb 2020), Midhurst (Mar 2020), Patea (Apr 2020), Lepperton (May 2020), Okato (Oct 2020), Urenui (Jan 2021), Brixton (2022) and The Mercade (2022).

To check if you can get Ultra-Fast Broadband visit our Coverage Map and enter your address details.  Fibre not yet available?  Check out our special Queue Jumper Plans where you get speed and reliability now while you wait for fibre to be installed.

*Signal testing required

GoMassive
100/100

Unlimited

Unlimited data**

WIRELESS BACKUP INCLUDED

Up to 100Mbps download

Up to 100Mbps upload

$159

GoMassive
200/200

Unlimited

Unlimited data**

WIRELESS BACKUP INCLUDED

Up to 200Mbps download

Up to 200Mbps upload

$189

GoMassive
MAX/500

Unlimited

Unlimited data**

WIRELESS BACKUP INCLUDED

 Up to 700-900Mbps download*

Up to 500Mbps upload

$219

Advertised plans effective from 12th March 2018.  All prices are the monthly charge in NZD and exclude GST.

Quoted speeds are "peak" speeds and are not guaranteed. Actual speeds will depend on factors such as time of day, location, internet congestion etc. The service is best-effort.  MAX/500 customers should see between 700Mbps-900Mbps download speeds on a speed test, although some connections may achieve even better speeds than this (see also Connection Performance below).

Our Standard Terms and Conditions (STC's) apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).

** GoMassive Business unlimited plans have a fair use policy, please see our Terms and Conditions for more information.

 Key Benefits of using Primo Business Fibre

  • We provide the router and will connect you for FREE with all new 24 month signups!
  • Ultra-Fast Broadband connections are high quality with a low latency.
  • You get speed, performance, and reliability all rolled into one service.
  • Improved Wide Area Network (WAN) connectivity across multiple sites.
  • Improved information sharing, and tools across multiple sites.
  • Cloud computing and Software as a Service (SaaS) applications.
  • IP telephony to deliver improved integration of voice communications.
  • High definition video conferencing across multiple sites/companies.
  • One free fixed/static IPv4 IP address for servers, VPN's, etc.

Our multi-skilled team can offer you a range of custom or out of the box solutions to enable you to make the most of our business communication tools.  Contact us to see how we can help your business.

Business Continuity

A large portion of business is done online, so any downtime leads to lost sales, decreased productivity and damage to your reputation.  Loss of connectivity is a serious threat to your business.  The solution to a loss of connectivity is a backup up wireless connection.

The process is quite simple and straightforward.  Alongside your Fibre connection our own technicians will conduct a site survey to determine the best location for our equipment.  Ideally, this location is protected, yet accessible if needed, and has the best signal availability.  From there, the equipment is installed and plugged into a router that is configured to handle the failover. 

So, if the fibre connection goes down, then the wireless connection comes up on an as-needed basis.

And, if your fibre install is delayed for any reason we can get you up and running over the wireless connection faster!

Connectivity across multiple sites

By using direct point to point links such as dark fibre and/or wireless to connect offices, sites and farm buildings, business can run one network in multiple locations.  More advanced options like Layer 2 Tunneling or Layer 3 Fabric can be designed and implemented by our Network Engineers and tailored to your requirements.

Business connections also come with one free static IPv4 allowing for hosting of services such as email servers and VPN concentrators.  Additional IP addresses are available to allow you to host more of these services.

Wi-Fi networks

We can advise on, design, install and manage your internal Wi-Fi networks that are customized to the building and your business’ needs, maximizing coverage for your staff and guests.

Primo Phone Lines

You can get rid of your copper phone lines altogether and move to our Primo Phone service for only $15.00 (incl GST) per month per line - click here for more info.

We also do PABX systems - talk to us about upgrading your systems and the long term savings you can make.

Technical Support

We supply and manage business grade routers to improve connection management ensuring a consistent service experience for your business.

Business customers also receive priority technical support as well as access to our afterhours emergency fault service.

We are available by phone during our business hours; which are 9am - 5:30pm weekdays.

You can also contact us by email 24/7, 365 days a year.

Business After Hours

We provide a free emergency business after hours calling service.  This service is only free to customers paying for business or corporate plans*. Selecting this option on our 0800 123 774 phone service will direct you to an on call technician.  IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99. 
*For avoidance of any doubt, the emergency after hours calling service is not free to 'businesses' who pay for a residential plan.

 

A few things about your fibre plan..

Installation Cost

Free connection with 24 month contract and wireless router provided.

Early disconnection fee of $299 (ex GST) applies.

For your three step guide to the fibre installation process click here

Over Usage

On capped plans we don't slow you down when you reach your data cap, it's always Ultra-Fast and we have a super low over usage cost of only $1.00 per GB (incl GST).

Plan changes

Plan changes can be requested at any time, and takes effect on 1st of the month.

A Plan change between the 250GB and 100/100 unlimited plan is Free.  Changes requiring a speed change incur a $75 (excl GST) change fee, or sign a new contract and it's free.

The Equipment

All equipment supplied to you during the installation remains either the property of PrimoWireless Ltd or Ultra-Fast Fibre Ltd.

The router supplied remains the property of PrimoWireless.  Primo will manage the router, and configuration changes can only be performed by Primo.  Primo will supply a replacement if your router fails.

A $199 (excl GST) charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.

Connection Performance

Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.

In order to get the best performance out of your PrimoWireless Fibre connection, we recommend;

  • A quality modem that is capable of supporting ultrafast speeds, such as the business grade ones provided by PrimoWireless for fibre connections.
  • A high-spec laptop or PC, running the latest operating system with all drivers up to date.
  • For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.

 

 


Contact PrimoWireless

Technical Support: helpdesk@primowireless.co.nz

Account Queries: accounts@primowireless.co.nz

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)

After Hours Helpdesk Support

Feedback and Concerns