PrimoWireless Payment Information

Need to pay for your Primo products? Find out how you can do this below. 

When can you expect your first invoice from PrimoWireless?

New customers receive a part monthly (pro-rata) charge on invoice at the time of connection and thereafter are aligned with our normal billing cycle.  For the majority of customers the billing cycle begins 1st of the month* with payment due on the 20th of the month, invoices are delivered by email**.  Plans are charged monthly in advance and data overage charges are in arrears.  Toll charges for Primo Phone customers are invoiced on the 20th for payment the following month.

* RBI customers' billing cycle begins 13th of the month

Invoices are sent via email, we no longer post paper copies.

 Direct Debit:

 To set up a direct debit, download and print the PrimoWireless Direct Debit form found here.

COMPLETE the form,

ATTACH a bank coded deposit slip and a note of your username

POST to PrimoWireless, PO Box 6, Inglewood 4347

       DELIVER to PrimoWireless offices, 123 Molesworth Street, New Plymouth

and we'll take care of the rest!

Payments are made from your bank account on the 19th of the month or 5th of the month for RBI customers.

PS - DO NOT scan and email the form as we need the original signed copy, thanks.

Direct Credit and Automatic Payments:

Payments can be made directly into our back account:

Bank: ANZ New Plymouth

Account: 010707-0163284-00 

Please make sure to use your full username as the reference on any payments so we know who you are!

Eftpos and Credit Cards:

Eftpos is available at our New Plymouth office located at 123 Molesworth Street.  Just pop in - we are open 9am till 5:30pm weekdays.

Credit card payments can be made by using the secure link found on your monthly invoice.

Cheque Payments:

Payments made by cheque are no longer accepted.

GST Number:

PrimoWireless Ltd is GST registered and our GST number is 100-738-775.

Missed a payment? Overdue Account?

For our overdue payments policy click here


Contact PrimoWireless

Technical Support: helpdesk@primowireless.co.nz
Account Queries: accounts@primowireless.co.nz

Physical Address: 123 Molesworth Street, New Plymouth, 4312

Postal Address: PO Box 6, Inglewood, 4347

Phone: 0800 123 774

Our normal office hours are:

9am till 5:30pm, Monday to Friday.

(Closed on all Public Holidays)